Privacy Policy
Your privacy and trust are paramount to Heer Collection. We handle your personal data with the highest discretion, transparency, and protective safeguards.
256-Bit SSL Encrypted
Bank-grade data transit security
Zero Data Selling
We never monetize your private data
Full User Control
Access or delete your data at will
1. Information We Collect
At Heer Collection, we gather only the personal details necessary to provide you with an exemplary shopping experience, bespoke tailoring, and secure delivery. This includes:
- Contact & Identification: Full name, email address, phone number, shipping address, and billing address.
- Bespoke & Sizing Details: Body measurements, custom tailoring preferences, and alteration notes provided for bridal or custom pret garments.
- Transaction Records: Products ordered, transaction dates, payment method type (e.g. COD, Credit/Debit Card, Bank Transfer), and delivery milestones.
- Technical & Device Telemetry: IP address, browser type, device identifiers, and pages browsed to optimize site speed, performance, and responsive layout.
2. How We Use Your Information
We use the information we collect strictly for legitimate business and customer care purposes:
Order Fulfillment & Delivery
Processing garments, coordinating couriers, providing dispatch SMS/email updates, and managing returns or size exchanges.
Customer Care & Atelier Styling
Assisting you with sizing inquiries, bridal appointments, order modifications, and post-purchase care advice.
Fraud Prevention & Security
Verifying authentic transactions, detecting unauthorized account logins, and safeguarding client financial data.
Curated Communications
Sending previews of new lookbooks, festive edits, and VIP private sales only if you have affirmatively subscribed.
3. Payment Security & Encryption
Your payment safety is paramount. All online payment transactions conducted on Heer Collection are encrypted using state-of-the-art 256-bit Secure Socket Layer (SSL) encryption protocols.
6. Your Rights & Choices
Regardless of your jurisdiction, we respect your rights regarding your personal data:
Access & Review
Request a summary copy of the personal information we hold on file for you.
Rectify or Update
Update outdated shipping addresses, names, or contact phone numbers at any time.
Erasure & Unsubscribe
Opt out of marketing emails with one click, or request complete account deletion.
7. Data Protection Officer & Queries
If you have questions regarding this Privacy Policy, wish to exercise your rights, or want to update your stored preferences, our dedicated Privacy Team is available to assist you:
Privacy Email
privacy@heercollection.comHelpline
+92 (042) 111-4337
Atelier Location
Gulberg III, Lahore, PK
Questions About Your Privacy?
Our privacy officer and client support liaisons are always available to clarify policies or process data requests.